User Agreement & Policies

Last updated: July 21, 2026

These Terms & Conditions ("Terms") govern your access to and use of airflowhtgair.com (the "Site") and any services you request from Airflow Systems, Inc. ("we", "us", "our") through the Site. By using the Site or requesting service, you agree to these Terms. If you do not agree, do not use the Site.

1. Who We Are

Airflow Systems, Inc. is a Virginia HVAC company headquartered at 1134 Rose Hill Dr, Charlottesville, VA 22903. You can reach us at (434) 979-4328 or [email protected].

2. Use of the Site

The Site is provided for general information about our HVAC, geothermal, indoor air quality, and related services and to let you request service. You agree not to misuse the Site, attempt to interfere with its operation, or reverse-engineer it. You are responsible for the accuracy of information you submit.

3. Automated Content & Editorial Disclosure

Portions of the content on the Site (Learning Center articles, seasonal guides, cost-range explanations, FAQ answers) may be drafted with the assistance of automated tools and then reviewed by our team. Content is provided for general information only. It is not a substitute for an on-site diagnosis by a licensed technician and does not constitute a binding quote or professional advice for your specific home.

4. Estimates, Pricing & Service Requests

• Submitting a service request through the Site is a request only; it is not a confirmed appointment until we contact you to confirm date and time.
• Any prices, rebate figures, savings ranges, financing terms, and rebate/incentive amounts shown on the Site are estimates for planning purposes only. Final pricing is quoted after an on-site evaluation and is subject to change based on the equipment, scope, permit requirements, and current utility/manufacturer program terms.
• You will approve the final price and scope in writing before we begin billable work, except for standard diagnostic or trip fees disclosed in advance.
• Financing terms (for example, through Payzer or a similar partner) are provided by the financing partner, not by us, and are subject to their approval and their agreement.

5. Warranties

Equipment warranties are provided by the manufacturer. Any workmanship warranty on labor is stated in your written service agreement or maintenance-plan document. Except as expressly provided in writing, and to the fullest extent permitted by law, we make no other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. This Site itself is provided "AS IS" and "AS AVAILABLE," without warranty of any kind.

6. Limitation of Liability

To the fullest extent permitted by law, in no event will Airflow Systems, Inc., its officers, employees, contractors, or affiliates be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or lost data, arising out of or related to your use of the Site or reliance on Site content, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim related to the Site or its content is limited to one hundred U.S. dollars ($100). Nothing in these Terms limits liability that cannot be limited under applicable law.

These Site limitations do not limit or replace the terms of any signed service or maintenance agreement, which governs work we actually perform at your home.

7. Indemnification

You agree to defend, indemnify, and hold harmless Airflow Systems, Inc. and its officers, directors, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your misuse of the Site, (b) content you submit, or (c) your violation of these Terms or applicable law.

8. Intellectual Property

The Site, including its logos, brand marks, text, graphics, photographs, and page structure, is owned by Airflow Systems, Inc. or its licensors and is protected by U.S. and international law. You may not copy, modify, or reuse Site content commercially without our prior written permission, except for personal, non-commercial use.

9. Third-Party Links & Programs

The Site may link to third-party sites (utility rebate portals such as Dominion Energy, financing partners, manufacturer sites). We do not control those sites and are not responsible for their content or terms. Rebate and incentive programs are administered by the applicable utility, government, or manufacturer and may change or end without notice.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You can opt out of the sale or sharing of personal information at any time. See Your Privacy Choices.

11. Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Subject to Section 12, any action not covered by arbitration must be brought exclusively in the state or federal courts located in Albemarle County, Virginia (or Charlottesville, Virginia if applicable), and you consent to personal jurisdiction and venue in those courts.

12. Binding Arbitration & Class-Action Waiver

Read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or Site content ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will take place in Charlottesville, Virginia, or by video/telephone at your election. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.

Class-action waiver. You and Airflow Systems, Inc. each waive the right to bring or participate in a class, collective, or representative action, and the arbitrator may not consolidate more than one person's claims.

30-day opt-out. You may opt out of this arbitration agreement by mailing a signed opt-out notice to Airflow Systems, Inc., 1134 Rose Hill Dr, Charlottesville, VA 22903, within 30 days of first accepting these Terms. Include your name, mailing address, and a clear statement that you decline arbitration. Opting out will not affect any other part of these Terms.

Nothing in this section prevents either party from seeking injunctive relief in court to protect intellectual-property rights.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Continued use of the Site after an update means you accept the revised Terms.

14. Miscellaneous

These Terms are the entire agreement between you and us regarding the Site. If any provision is unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor.

15. Contact

Questions about these Terms?

Airflow Systems, Inc.
1134 Rose Hill Dr, Charlottesville, VA 22903
Phone: (434) 979-4328
Email: [email protected]